Order Processing Time
We aim to ship all orders within 2-3 business days, but due to the fact that many of our products are handmade please allow up to 5 days for delivery.
Standard Post vs Courier Post
All orders are shipped via the Postal Service or DPD Courier. The Navigation Coach is not responsible for any items that are lost via the standard postal service. By placing your order, you are agreeing to these terms & conditions.
Expected Shipping Times – Standard Post
Ireland & Northern Ireland : 2-5 Working Days
Great Britain : 3-5 Working Days
Rest of Europe : 5-7 Working Days
Rest of World: 5-10 Workings Days
Typically international orders take 1-2 weeks to arrive after dispatch but can take up to 4-6 weeks due to customs. This delay is outside our control.
If you would like something in a hurry, please contact us directly and we would be happy to provide a quote for express shipping.
Refund & Exchange Policy
We hope you love your new hand-made purchase, however, if you would like an exchange or refund please note the following:
The product must be unused and in its original state
An email request for refund/exchange must be raised within 14 days of receipt
The product must be returned within 5 working days of raising the refund/exchange request
All costs of returning the product are the responsibility of the purchaser
The Navigation Coach is not responsible for any returns damaged in transit so please also ensure the product is sufficiently packaged to ensure safe transit
When shipping your return, please keep proof of postage in the unlikely event that we do not receive your return parcel
A full refund of your purchase will be made within 10 days once it qualifies and we have received your return.